Technology Ecosystem

Support Scope

Acronis provides you with support along your journey

APIs and SDKs for Acronis Cyber Platform Scope of Support

Acronis API and SDK Support provides an administrator or developer with best practices for deploying supported SDK products.

API calls problem troubleshooting
Assistance with isolating a reported problem to determine if the issue is with Customer code or supported API.
How-to questions
Guidance in the best practices around using supported APIs.
Bugs reporting
Interaction with Engineering to find resolution for a problem discovered with a supported API.
Advices on program design
Guidance in the choice of approach and selection of support methods that best suit your needs.

Feature

API and SDK Support

Business Days	Monday - Friday
Target Response Time	1 Business Day
Support channels	Email, Community help
Access to Forum	Acronis Cyber Platform Forum (APIs and SDKs)
Access to Knowledge Base	Product & Service Knowledge Base articles

Items out of Scope of APIs and SDKs for Acronis Cyber Platform

Issues with Acronis Cyber Platform services – contact Acronis Service Provider Support Team to get technical assistance by chat, phone or email.
Production issues with your code
End-to-end debugging of your code
Development of your code
Issues with third party products used during development (e.g. IDE)

Sorry, your browser is not supported.

It seems that our website is incompatible with your current browser's version. Don't worry, this is easily fixed!
To view our complete website, simply update your browser now or continue anyway.

Technology Ecosystem

Support Scope

APIs and SDKs for Acronis Cyber Platform Scope of Support

API calls problem troubleshooting

How-to questions

Bugs reporting

Advices on program design

Items out of Scope of APIs and SDKs for Acronis Cyber Platform