APIs and SDKs for Acronis Cyber Platform Scope of Support

Acronis API and SDK Support provides an administrator or developer with best practices for deploying supported SDK products.
API calls problem troubleshooting
Assistance with isolating a reported problem to determine if the issue is with Customer code or supported API.
How-to questions
Guidance in the best practices around using supported APIs.
Bugs reporting
Interaction with Engineering to find resolution for a problem discovered with a supported API.
Advices on program design
Guidance in the choice of approach and selection of support methods that best suit your needs.
Feature API and SDK Support
Business Days Monday - Friday
Target Response Time 1 Business Day
Support channels Email, Community help
Access to Forum Acronis Cyber Platform Forum (APIs and SDKs)
Access to Knowledge Base Product & Service Knowledge Base articles

Items out of Scope of APIs and SDKs for Acronis Cyber Platform

  • Issues with Acronis Cyber Platform services – contact Acronis Service Provider Support Team to get technical assistance by chat, phone or email.
  • Production issues with your code
  • End-to-end debugging of your code
  • Development of your code
  • Issues with third party products used during development (e.g. IDE)