Technology Ecosystem

Support Scope

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APIs and SDKs for Acronis Cyber Platform Scope of Support

Acronis API and SDK Support provides an administrator or developer with best practices for deploying supported SDK products.

  • API calls problem troubleshooting

    API calls problem troubleshooting

    Assistance with isolating a reported problem to determine if the issue is with Customer code or supported API.
  • How-to questions

    How-to questions

    Guidance in the best practices around using supported APIs.
  • Bugs reporting

    Bugs reporting

    Interaction with Engineering to find resolution for a problem discovered with a supported API.
  • Advices on program design

    Advices on program design

    Guidance in the choice of approach and selection of support methods that best suit your needs.
Feature
API and SDK Support
Business Days
Monday - Friday
Target Response Time
1 Business Day
Support channels
Email, Community help
Access to Forum
Acronis Cyber Platform Forum (APIs and SDKs)
Access to Knowledge Base
Product & Service Knowledge Base articles

Items out of Scope of APIs and SDKs for Acronis Cyber Platform

  • Issues with Acronis Cyber Platform services – contact Acronis Service Provider Support Team to get technical assistance by chat, phone or email.
  • Production issues with your code
  • End-to-end debugging of your code
  • Development of your code
  • Issues with third party products used during development (e.g. IDE)
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