Acronis API and SDK Support provides an administrator or developer with best practices for deploying supported SDK products.
API calls problem troubleshooting
Assistance with isolating a reported problem to determine if the issue is with Customer code or supported API.
Guidance in the best practices around using supported APIs.
Interaction with Engineering to find resolution for a problem discovered with a supported API.
Advices on program design
Guidance in the choice of approach and selection of support methods that best suit your needs.