Fetch service desk configuration
Authenticate to the cloud platform via the Python shell.
The following variables should be available now:
>>> base_url # the base URL of the API '<the Acronis data center URL>/api/advanced-automation/v1' >>> auth # the 'Authorization' header value with the access token {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'} >>> tenant_id # the ID of the partner tenant that can be accessed with the token 'ede9f834-70b3-476c-83d9-736f9f8c7dae'
Send a GET request to the
/StaticFormDataendpoint:>>> response = requests.get(f'{base_url}/StaticFormData', headers=auth)
Check the status code of the response:
>>> response.status_code 200
Status code 200 means that the request was successful.
Also, the response body contains an object with the current service desk configuration formatted as a JSON text. When converted to an object, it will look as follows:
>>> pprint.pprint(response.json()) { "TenantKey": "8dcdc278-e900-458a-b245-eaca02c05939", "Priorities": { "683a47ec-e57c-43a5-ba10-2ccdc03fd331": "Default Priority" }, "Categories": [ { "Id": "b378c809-840e-4888-9d72-2b5a9ded3642", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "BUDR", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "1c26dabc-8b41-4cb1-9d43-3f1ffa62d7a9", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "BUDR", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "7f8320eb-d653-40ae-9d57-1257bead1a28", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "00000000-0000-0000-0000-000000000000", "Name": "Default Category", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "7f8320eb-d653-40ae-9d57-1257bead1a29", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "7f8320eb-d653-40ae-9d57-1257bead1a28", "Name": "Default Sub-category", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "07a686b8-ff78-4283-a057-50820be22602", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "File backup/restore", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "decbb4a0-4342-42b5-8be0-2dc7180306de", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "File backup/restore", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "618ab86f-9bdf-4022-96af-1cfaeb9994de", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "00000000-0000-0000-0000-000000000000", "Name": "General", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "7dd37156-a0d2-4fd3-82aa-607a58f6cbc6", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Name": "General question", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "07754fdc-2862-480a-83ce-903d6a67edea", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "General question", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "030825fd-478d-4800-b952-e6827f6ba2ed", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "General question", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "a385737a-b62d-4efb-82e7-a8ae7de3b853", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Name": "Hardware issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "7c283c7f-f024-428f-a22c-6609acf4fd88", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "Hardware issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "a44668b0-e771-483c-9f74-c3422621137a", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "Hardware issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "00000000-0000-0000-0000-000000000000", "Name": "Mobile device", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "d5f438df-7ec1-4ccc-a53f-eb5bb1949faa", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "618ab86f-9bdf-4022-96af-1cfaeb9994de", "Name": "New ticket", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "fbf5e448-6491-4bcb-970f-727a3d3f5633", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Name": "Other", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "cd66a17f-a765-4a78-af20-1f7a05bc20d2", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "Other", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "a6f2e522-d49f-4b13-a97b-6b6773446f9e", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "Other", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "1cde0a27-f301-41b3-975e-27a53368d4be", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "618ab86f-9bdf-4022-96af-1cfaeb9994de", "Name": "Purchase order", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "c646df04-a238-4195-9f19-52d47a180451", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Name": "Security and Antivirus", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "79056ead-d0ae-4e93-a371-67e3af62107f", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "Security and Antivirus", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "04897470-9550-4826-80c5-5d4fa542dfc8", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "Security and Antivirus", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "db544760-a975-49b8-b4fb-33afc534e508", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "00000000-0000-0000-0000-000000000000", "Name": "Server", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "fd78846f-6858-4628-88dd-c1692a00e7db", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9", "Name": "Software issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "5c555670-fec4-4d18-9dbc-6f72b31da8e8", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "db544760-a975-49b8-b4fb-33afc534e508", "Name": "Software issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "1c6a363c-775e-4db4-bf55-30c478d47b13", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Name": "Software issue", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null }, { "Id": "b9f81977-1932-410d-8bb7-ec24bc4cc395", "Tenant": "00000000-0000-0000-0000-000000000000", "ParentId": "00000000-0000-0000-0000-000000000000", "Name": "Workstation", "Active": false, "InUse": false, "IsDefault": false, "HasActiveSubcategories": false, "CategoryHasSubcategoryAsDefault": false, "LastChangeDate": null } ], "ServiceLevelAgreements": { "63b75905-10d4-44e9-ba1e-7aa2eff4100b": { "Id": "63b75905-10d4-44e9-ba1e-7aa2eff4100b", "Name": "Default SLA", "ServiceStartMinutes": 480, "ServiceStopMinutes": 1080, "ResponseTimeInMinutes": 4800, "FeedbackIntervalInMinutes": 24000, "InWeekends": false, "ApplyOnHolydays": false }, "d154891a-87a4-48e2-8742-f685199baabe": { "Id": "d154891a-87a4-48e2-8742-f685199baabe", "Name": "Fixed Price 24/7", "ServiceStartMinutes": 0, "ServiceStopMinutes": 1439, "ResponseTimeInMinutes": 480, "FeedbackIntervalInMinutes": 2880, "InWeekends": false, "ApplyOnHolydays": false }, "7364885a-bbc4-4566-92a5-6bee29bc1ac4": { "Id": "7364885a-bbc4-4566-92a5-6bee29bc1ac4", "Name": "Fixed Price Office hours", "ServiceStartMinutes": 540, "ServiceStopMinutes": 1080, "ResponseTimeInMinutes": 480, "FeedbackIntervalInMinutes": 2880, "InWeekends": false, "ApplyOnHolydays": false }, "43dceee4-e778-45b9-96e2-7cac9ed2578a": { "Id": "43dceee4-e778-45b9-96e2-7cac9ed2578a", "Name": "Time and materials", "ServiceStartMinutes": 540, "ServiceStopMinutes": 1080, "ResponseTimeInMinutes": 480, "FeedbackIntervalInMinutes": 5760, "InWeekends": false, "ApplyOnHolydays": false } }, "BusinessUnits": { "6fd181cf-10e7-4a99-a56f-cd143e50e368": "cstmr_001Group", "ed43a6d8-05d2-4a51-aa22-049a808714dd": "cyber_prtnr_0810_1009am Group", "730a3b95-36a4-41d1-9b12-66f220eec23e": "SofiaBusinessSchoolGroup", "aa8623e5-e765-4663-967d-2cb6a209f8e1": "Support group" }, "Statusses": { "4feaaa86-8757-44d6-a8d6-99fdf9f8ce4d": { "Id": "4feaaa86-8757-44d6-a8d6-99fdf9f8ce4d", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "New", "IsStatusForClosedCall": false, "Sequence": 1, "RequirePlanning": false, "ClassName": "new", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "9958d2d5-b7ac-452b-bc31-f87739958bff": { "Id": "9958d2d5-b7ac-452b-bc31-f87739958bff", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Reopened", "IsStatusForClosedCall": false, "Sequence": 110, "RequirePlanning": false, "ClassName": "reopened", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "5816e519-1017-4e3b-bb9f-2e31af53ce0e": { "Id": "5816e519-1017-4e3b-bb9f-2e31af53ce0e", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "New", "IsStatusForClosedCall": false, "Sequence": 111, "RequirePlanning": false, "ClassName": "new", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "52d6d4a2-9ae4-48e5-b351-b409398b1d2e": { "Id": "52d6d4a2-9ae4-48e5-b351-b409398b1d2e", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Pending start", "IsStatusForClosedCall": false, "Sequence": 112, "RequirePlanning": false, "ClassName": "new", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "18fbc8c9-eb73-4378-989a-5dfc25e535fc": { "Id": "18fbc8c9-eb73-4378-989a-5dfc25e535fc", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "In progress", "IsStatusForClosedCall": false, "Sequence": 113, "RequirePlanning": false, "ClassName": "callinprogress", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "4ec40767-1ad3-493c-b481-5ef2ade372be": { "Id": "4ec40767-1ad3-493c-b481-5ef2ade372be", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Delayed", "IsStatusForClosedCall": false, "Sequence": 114, "RequirePlanning": false, "ClassName": "delayed", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "0b8497d4-e867-47de-9c9a-cc51b6e97668": { "Id": "0b8497d4-e867-47de-9c9a-cc51b6e97668", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "On hold", "IsStatusForClosedCall": false, "Sequence": 115, "RequirePlanning": false, "ClassName": "onhold", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "98c2b674-ad5d-4895-8160-b188b1d82996": { "Id": "98c2b674-ad5d-4895-8160-b188b1d82996", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Solved", "IsStatusForClosedCall": true, "Sequence": 116, "RequirePlanning": false, "ClassName": "completed", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, "15887a59-097b-457e-b39a-e5d330b370cc": { "Id": "15887a59-097b-457e-b39a-e5d330b370cc", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "In progress", "IsStatusForClosedCall": false, "Sequence": 120, "RequirePlanning": false, "ClassName": "callinprogress", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "b838914b-476b-445b-be8c-c62adefe018e": { "Id": "b838914b-476b-445b-be8c-c62adefe018e", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Pending vendor/supplier", "IsStatusForClosedCall": false, "Sequence": 130, "RequirePlanning": false, "ClassName": "pendingatsupplier", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "ef76bdb4-4884-4330-b09f-f064b841d10d": { "Id": "ef76bdb4-4884-4330-b09f-f064b841d10d", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Waiting for response", "IsStatusForClosedCall": false, "Sequence": 140, "RequirePlanning": false, "ClassName": "waitingforclient", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "db4e4023-82a7-4112-8d36-acf4238773f7": { "Id": "db4e4023-82a7-4112-8d36-acf4238773f7", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Schedule onsite activities", "IsStatusForClosedCall": false, "Sequence": 150, "RequirePlanning": false, "ClassName": "callactionplaned", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "3ddae1c5-2c32-446f-bf91-370214799f80": { "Id": "3ddae1c5-2c32-446f-bf91-370214799f80", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Activities scheduled", "IsStatusForClosedCall": false, "Sequence": 160, "RequirePlanning": true, "ClassName": "callactionplaned", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "a83d4718-7709-4dec-9c94-074f361f3897": { "Id": "a83d4718-7709-4dec-9c94-074f361f3897", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Onsite work scheduled", "IsStatusForClosedCall": false, "Sequence": 180, "RequirePlanning": true, "ClassName": "actionplannedinsite", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "6e717073-d6a4-4047-ad0a-6a42d353cf01": { "Id": "6e717073-d6a4-4047-ad0a-6a42d353cf01", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Updated by employee", "IsStatusForClosedCall": false, "Sequence": 220, "RequirePlanning": false, "ClassName": "clientupdate", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "c9e91523-522f-4517-b388-ae492e965bd2": { "Id": "c9e91523-522f-4517-b388-ae492e965bd2", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Updated by supplier", "IsStatusForClosedCall": false, "Sequence": 230, "RequirePlanning": false, "ClassName": "supplierupdate", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "2a078177-466a-4b55-aae1-20fe2de2e4e3": { "Id": "2a078177-466a-4b55-aae1-20fe2de2e4e3", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Outstanding quote", "IsStatusForClosedCall": false, "Sequence": 300, "RequirePlanning": false, "ClassName": "issuequote", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "dd2a6b5c-61ee-46c2-8134-2e289356f160": { "Id": "dd2a6b5c-61ee-46c2-8134-2e289356f160", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Waiting for approval", "IsStatusForClosedCall": false, "Sequence": 400, "RequirePlanning": false, "ClassName": "waitingapproval", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "9091bc00-b55a-4836-8cb7-7d633d5a076e": { "Id": "9091bc00-b55a-4836-8cb7-7d633d5a076e", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Client update received", "IsStatusForClosedCall": false, "Sequence": 500, "RequirePlanning": false, "ClassName": "updatevanklantontvangen", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "df794744-91b8-42ef-a79b-8448ba342293": { "Id": "df794744-91b8-42ef-a79b-8448ba342293", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Schedule activities", "IsStatusForClosedCall": false, "Sequence": 502, "RequirePlanning": false, "ClassName": "workplans", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "725ad85e-d7cd-44ea-bb9c-5d433329dc8a": { "Id": "725ad85e-d7cd-44ea-bb9c-5d433329dc8a", "Tenant": "00000000-0000-0000-0000-000000000000", "Name": "Change", "IsStatusForClosedCall": false, "Sequence": 503, "RequirePlanning": false, "ClassName": "change", "Translation": null, "Active": false, "AllowInactive": false, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, "dd1327f0-b338-467b-aaab-21a9b57cea63": { "Id": 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