API error codes

The API errors are split into several domains that allow to identify the source of the error. The following table provides the description of the domains:

Domain	Description
DisasterRecovery	The error occurred in the Disaster Recovery service.
RunVMAgent	The error occurred in the agent running on the virtual machine.
RunVMAgentGateway	The error occurred in the gateway service that serves the agent’s requests.

Additionally, Disaster Recovery may provide an information about the error that occurred for the resource in the _issues key of the response body. For example:

HTTP/1.1 400 Bad Request
<...> 

{"items":[{...,"_issues":[{"domain":"DisasterRecovery","target":"75c45087-0ba7-4580-8de8-1be489b7591d","severity":"WARNING","error":{"code":"VPNS2SApplianceNotRegistered","domain":"DisasterRecovery","message":"The VPN appliance is not registered."}}],"_links":[...]}],"paging":{...}}

The following table provides the description of error codes returned by Disaster Recovery in the error.code key:

Domain	Error code	Description
RunVMAgentGateway	ArchiveNotFound	The backup was not found. To check if the backup exists, open the Backup storage tab, select the cloud storage location, and then click Refresh.
RunVMAgentGateway	BadRequest	REST request is not correct.
RunVMAgentGateway	Conflict	REST request conflicts with object state.
RunVMAgentGateway	CredentialNotFound	The credentials were not found in the credentials store.
RunVMAgentGateway	InternalError	Internal error. Please try again later or contact support.
RunVMAgentGateway	NotAllowed	Method specified in REST request is not allowed.
RunVMAgentGateway	ObjectMissing	Object specified in REST request is missing.
RunVMAgentGateway	OperationTimeout	Operation timeout.
RunVMAgentGateway	TenantNotFound	The tenant was not found in the account server.
RunVMAgent	4KSectorDiskUnsupportedAsOSDisk	Your backup contains a 4K sector OS disk, which is not supported by Microsoft Azure.
RunVMAgent	4KSectorDiskUnsupportedInRegion	Your backup contains 4K sector hard disks, but Premium SSD v2, which supports 4K sector disks, is not available in the selected Azure region.
RunVMAgent	ArchiveCorrupted	The backup is corrupt. Create a new backup to the cloud storage or contact the Support team.
RunVMAgent	ArchiveEncrypted	Failover from encrypted backup failed. The encryption password in the recovery server settings is either missing or incorrect. Enter the correct encryption password and perform a failover again. Automated test failover will start according to its schedule.
RunVMAgent	ArchiveNotFound	The backup was not found. To check if the backup exists, open the Backup storage tab, select the cloud storage location, and then click Refresh.
RunVMAgent	ArchivePasswordNotFound	Missing credentials for encrypted backups. Please edit the recovery server settings and enter the backup encryption password.
RunVMAgent	BackupBlockedForAccount	The storage quota is exceeded.
RunVMAgent	BadTaskWorkload	Error while parsing the input data.
RunVMAgent	CertificateExpired	Internal error. Please try again later or contact support.
RunVMAgent	InvalidCertificate	Internal error. Please try again later or contact support.
RunVMAgent	CertificatePeerRejected	Internal error. Please try again later or contact support.
RunVMAgent	CertificateRevoked	Internal error. Please try again later or contact support.
RunVMAgent	CertificateUnknownCA	Internal error. Please try again later or contact support.
RunVMAgent	FilesystemCorrupted	The operation failed because the backup contains a corrupted file system. If you started the operation manually, try using another backup. If the operation was started automatically, wait for the system to retry. If this error persists, fix the file system on the source machine, create a new backup and retry the operation.
RunVMAgent	FilesystemIsUnsupported	The backup contains an unsupported file system or a file system cannot be detected. To check the supported file systems, see the documentation.
RunVMAgent	InputOutputError	Internal error. Please try again later or contact support.
RunVMAgent	MountFailed	Internal error. Please try again later or contact support.
RunVMAgent	NetworkError	Internal error. Please try again later or contact support.
RunVMAgent	NotEnoughFreeSpace	There is not enough free space on the System volume.
RunVMAgent	OperationCanceled	Internal error. Please try again later or contact support.
RunVMAgent	NoOperatingSystem	An operating system was not found in the backup. This might happen if the disk-level backup does not contain the boot partition or the operating system files are excluded in the backup settings.
RunVMAgent	OperatingSystemIsUnsupported	The backup contains an unsupported operating system or an operating system cannot be found. To check the supported operating systems and limitations, see the documentation.
RunVMAgent	UnsupportedVersionOfOSWindows	An unsupported version of Microsoft Windows is detected.
RunVMAgent	PartitionStructureIsUnsupported	The backup contains the unsupported volume type.
RunVMAgent	LDMPartitionStructureIsUnsupported	The backup contains unsupported dynamic disk volumes: LDM (Logical Disk Manager) or Storage Spaces. If this is a backup of a virtual machine, perform an agentless backup.
RunVMAgent	LVMPartitionStructureIsUnsupported	The backup contains an unsupported LVM (Logical Volume Manager) configuration. To check the supported Linux configurations and limitations, see the documentation.
RunVMAgent	MDPartitionStructureIsUnsupported	The backup contains an unsupported MD device (Linux software RAID array). To check the supported Linux configurations and limitations, see the documentation.
RunVMAgent	PortNotFound	The network port was not found.
RunVMAgent	ReachedLimitOfFileDescriptors	Internal error. Please try again later or contact support.
RunVMAgent	ServerNotFound	The virtual machine in the cloud was not found.
RunVMAgent	SliceNotFound	The backup was not found. To check if the backup exists, open the Backup storage tab, select the cloud storage location, and then click Refresh.
RunVMAgent	SNUMBD26KernelModuleNotLoaded	Internal error. Please try again later or contact support.
RunVMAgent	StorageQuotaExceeded	There is no free space on the cloud storage. Please upgrade your subscription. Otherwise, further backups will fail.
RunVMAgent	TimeoutError	Internal error. Please try again later or contact support.
RunVMAgent	UnhandledPanic	Internal error. Please try again later or contact support.
RunVMAgent	UnknownError	Internal error. Please try again later or contact support.
RunVMAgent	UnsupportedArchiveVersion	The backup version is not supported.
RunVMAgent	UnsupportedDiskSize	The backup contains VM disks with unsupported disk sizes. For details on the limitations, see the documentation.
RunVMAgent	UnsupportedSectorSize	The backup contains VM disks with unsupported sector sizes. For details on the limitations, see the documentation.
DisasterRecovery	BadRequest	The request has failed to pass validation against RAML schema.
DisasterRecovery	BaseDrNetworkLimitReached	With Disaster Recovery Standard, you can have only {{networksMaxNumber}} cloud networks. To have more cloud networks, contact your partner and activate the Disaster Recovery Advanced pack
DisasterRecovery	BaseDrTestFailoverLimitReached	With Disaster Recovery Standard, you cannot perform a test failover of more than {{testFailoverMaxNumber}} recovery servers at the same time. To perform a test failover of more than {{testFailoverMaxNumber}} recovery servers at the same time, contact your partner and activate the Disaster Recovery Advanced pack.
DisasterRecovery	CredentialNotFound	The credentials were not found in the credentials store.
DisasterRecovery	EntityNotFound	The requested entity is not found.
DisasterRecovery	FailoverCancellationAlreadyInProgress	Failover cancellation is already in progress.
DisasterRecovery	InternalError	Internal error. Please try again later or contact support.
DisasterRecovery	IpAddressAlreadyUsed	Another server already uses the specified IP {{address}}. Try another IP address.
DisasterRecovery	LogDownloadNotAllowed	You cannot download the log. ({{reason}})
DisasterRecovery	MacAddressAlreadyUsed	Another server already uses the specified MAC address: {{address}}. Try another MAC address.
DisasterRecovery	NetworkLimitReached	The maximum number ({{networksMaxNumber}}) of cloud networks is reached. To be able to add a network, remove one of the existing networks.
DisasterRecovery	NotAllowed	Method specified in REST request is not allowed.
DisasterRecovery	QuotaExceededBaseDR	There are no available compute points for testing the Disaster Recovery functionality. {{additionalComputePoints}} additional compute points will be added next month. To enable the complete functionality, contact your partner and activate the Disaster Recovery Advanced pack.
DisasterRecovery	QuotaExceededCloudServers	You have exceeded the “Cloud servers” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaExceededComputePoints	You have exceeded the “Compute points” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaExceededDrStorage	You have exceeded the “Disaster recovery storage” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaExceededPublicIp	You have exceeded the “Public IP addresses” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaReachedCloudServers	You have reached the “Cloud servers” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaReachedComputePoints	You have reached the “Compute points” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaReachedDrStorage	You have reached the “Disaster recovery storage” quota. To increase the quota, contact the support team.
DisasterRecovery	QuotaReachedPublicIp	You have reached the “Public IP addresses” quota. To increase the quota, contact the support team.
DisasterRecovery	ResourceBusy	The resource is busy, another task is currently in progress. Try again later.
DisasterRecovery	RunVmArchiveCorrupted	The backup is corrupt. Create a new backup to the cloud storage or contact the Support team.
DisasterRecovery	RunVmArchiveEncrypted	Failover from encrypted backup failed. The encryption password in the recovery server settings is either missing or incorrect. Enter the correct encryption password and perform a failover again. Automated test failover will start according to its schedule.
DisasterRecovery	RunVmArchiveNotFound	The backup was not found. To check if the backup exists, open the Backup storage tab, select the cloud storage location, and then click Refresh.
DisasterRecovery	RunVmArchivePasswordNotFound	Missing credentials for encrypted backups. Please edit the recovery server settings and enter the backup encryption password.
DisasterRecovery	RunVmCredentialsNotFound	The credentials were not found in the credentials store.
DisasterRecovery	RunVmFileSystemIsUnsupported	The backup contains an unsupported file system or a file system cannot be detected. To check the supported file systems, see the documentation.
DisasterRecovery	RunVmNotEnoughFreeSpace	There is not enough free space in the system volume.
DisasterRecovery	RunVmOsMissing	An operating system was not found in the backup. This might happen if the disk-level backup does not contain the boot partition or the operating system files are excluded in the backup settings.
DisasterRecovery	RunVmOsUnsupported	The backup contains an unsupported operating system or an operating system cannot be found. To check the supported operating systems and limitations, see the documentation.
DisasterRecovery	RunVmOsWindowsUnsupported	An unsupported version of Microsoft Windows is detected.
DisasterRecovery	RunVmPartitionStructureUnsupported	The backup contains the unsupported volume type.
DisasterRecovery	RunVmLDMPartitionStructureUnsupported	The backup contains unsupported dynamic disk volumes: LDM (Logical Disk Manager) or Storage Spaces. If this is a backup of a virtual machine, perform an agentless backup.
DisasterRecovery	RunVmLVMPartitionStructureUnsupported	The backup contains an unsupported LVM (Logical Volume Manager) configuration. To check the supported Linux configurations and limitations, see the documentation.
DisasterRecovery	RunVmMDPartitionStructureUnsupported	The backup contains unsupported MD (multiple devices) - Linux software RAID array volumes.
DisasterRecovery	RunVmServerNotFound	The virtual machine in the cloud was not found.
DisasterRecovery	RunVmSliceNotFound	The backup was not found. To check if the backup exists, open the Backup storage tab, select the cloud storage location, and then click Refresh.
DisasterRecovery	RunVmTenantNotFound	The tenant was not found in the account server.
DisasterRecovery	ServerNotFound	The server was not found.
DisasterRecovery	ServerNotReady	The operation is not applicable to cloud servers in this state.
DisasterRecovery	SiteNotReady	You cannot perform any operations because the DR site is being deployed or removed.
DisasterRecovery	SubscriptionNotFoundCloudServers	Your “Cloud servers” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	SubscriptionNotFoundComputePoints	Your “Compute points” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	SubscriptionNotFoundComputePointsAssigned	Your “Assigned compute points” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	SubscriptionNotFoundDrStorage	Your “Disaster recovery storage” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	SubscriptionNotFoundInternetAccess	Your “Internet access” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	SubscriptionNotFoundPublicIp	Your “Public IP addresses” quota is not enabled. To enable the quota, contact the support team.
DisasterRecovery	TenantHasServers	You cannot delete the DR site because there are cloud servers on it.
DisasterRecovery	TooManyRequests	Service is not able to process the request due to high load at the moment. Please try again after {{retry_after}} seconds.
DisasterRecovery	Unauthorized	Unauthorized. Invalid or missing authorization header.
DisasterRecovery	VPNGatewayUnreachable	VPN gateway error. This might happen when the last report from the VPN gateway was received too long ago or if the VPN gateway reported an error.
DisasterRecovery	VPNIPSecConnectionError	At least one of the IPSec tunnels could not be established.
DisasterRecovery	VPNIPSecNotConfigured	No IPSec tunnels are configured for the DR site with IPSec VPN connectivity.
DisasterRecovery	VPNS2SApplianceNotRegistered	No VPN appliance is registered for the DR site with Site-to-Site VPN connectivity.
DisasterRecovery	VPNS2SApplianceUnreachable	VPN appliance error. This might happen when the last report from the VPN appliance was received too long ago or if the VPN appliance reported an error.
DisasterRecovery	VPNS2SConnectionFailure	The VPN tunnel between the VPN gateway and the VPN appliance cannot be established for the DR site with Site-to-Site VPN connectivity.