Fetch ticket statuses
Authenticate to the cloud platform via the Python shell.
The following variables should be available now:
>>> base_url # the base URL of the API '<the Acronis data center URL>/api/advanced-automation/v1' >>> auth # the 'Authorization' header value with the access token {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'} >>> tenant_id # the ID of the partner tenant that can be accessed with the token 'ede9f834-70b3-476c-83d9-736f9f8c7dae'
Send a GET request to the
/Statusesendpoint:>>> response = requests.get(f'{base_url}/Statuses', headers=auth)
Check the status code of the response:
>>> response.status_code 200
Status code 200 means that the request was successful.
Also, the response body contains a list of statuses that can be assigned to a ticket formatted as a JSON text. When converted to an object, it will look as follows:
>>> pprint.pprint(response.json()) { "statuses": [ { "Id": "a83d4718-7709-4dec-9c94-074f361f3897", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "ActionPlannedInSite", "IsStatusForClosedCall": false, "Sequence": 180, "RequirePlanning": true, "ClassName": "actionplannedinsite", "Translation": "Onsite work scheduled", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "3994de1d-c657-45d2-aac5-087e8648912d", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Incident", "IsStatusForClosedCall": false, "Sequence": 999920, "RequirePlanning": false, "ClassName": null, "Translation": "Incident", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "2a078177-466a-4b55-aae1-20fe2de2e4e3", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "IssueQuote", "IsStatusForClosedCall": false, "Sequence": 300, "RequirePlanning": false, "ClassName": "issuequote", "Translation": "Outstanding quote", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "dd1327f0-b338-467b-aaab-21a9b57cea63", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Completed", "IsStatusForClosedCall": true, "Sequence": 999, "RequirePlanning": false, "ClassName": "completed", "Translation": "Solved", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "dd2a6b5c-61ee-46c2-8134-2e289356f160", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "WaitingApproval", "IsStatusForClosedCall": false, "Sequence": 400, "RequirePlanning": false, "ClassName": "waitingapproval", "Translation": "Waiting for approval", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "5816e519-1017-4e3b-bb9f-2e31af53ce0e", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "New", "IsStatusForClosedCall": false, "Sequence": 111, "RequirePlanning": false, "ClassName": "new", "Translation": "New", "Active": true, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "3ddae1c5-2c32-446f-bf91-370214799f80", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "CallActionPlaned", "IsStatusForClosedCall": false, "Sequence": 160, "RequirePlanning": true, "ClassName": "callactionplaned", "Translation": "Activities scheduled", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "725ad85e-d7cd-44ea-bb9c-5d433329dc8a", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Change", "IsStatusForClosedCall": false, "Sequence": 503, "RequirePlanning": false, "ClassName": "change", "Translation": "Change", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "18fbc8c9-eb73-4378-989a-5dfc25e535fc", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "InProgress", "IsStatusForClosedCall": false, "Sequence": 113, "RequirePlanning": false, "ClassName": "callinprogress", "Translation": "In progress", "Active": true, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "4ec40767-1ad3-493c-b481-5ef2ade372be", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Delayed", "IsStatusForClosedCall": false, "Sequence": 114, "RequirePlanning": false, "ClassName": "delayed", "Translation": "Delayed", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "6e717073-d6a4-4047-ad0a-6a42d353cf01", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "ClientUpdate", "IsStatusForClosedCall": false, "Sequence": 220, "RequirePlanning": false, "ClassName": "clientupdate", "Translation": "Updated by employee", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "9091bc00-b55a-4836-8cb7-7d633d5a076e", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "ClientUpdateReceive", "IsStatusForClosedCall": false, "Sequence": 500, "RequirePlanning": false, "ClassName": "updatevanklantontvangen", "Translation": "Client update received", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "df794744-91b8-42ef-a79b-8448ba342293", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "WorkPlans", "IsStatusForClosedCall": false, "Sequence": 502, "RequirePlanning": false, "ClassName": "workplans", "Translation": "Schedule activities", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "4feaaa86-8757-44d6-a8d6-99fdf9f8ce4d", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "New", "IsStatusForClosedCall": false, "Sequence": 1, "RequirePlanning": false, "ClassName": "new", "Translation": "New", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "db4e4023-82a7-4112-8d36-acf4238773f7", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "WorkOnSitePlans", "IsStatusForClosedCall": false, "Sequence": 150, "RequirePlanning": false, "ClassName": "callactionplaned", "Translation": "Schedule onsite activities", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "c9e91523-522f-4517-b388-ae492e965bd2", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "SupplierUpdate", "IsStatusForClosedCall": false, "Sequence": 230, "RequirePlanning": false, "ClassName": "supplierupdate", "Translation": "Updated by supplier", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "0a83b991-15a6-4e8e-b99f-b079a29f5c1e", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "CallClosed", "IsStatusForClosedCall": true, "Sequence": 9999, "RequirePlanning": false, "ClassName": "callclosed", "Translation": "Closed", "Active": true, "AllowInactive": true, "NextStatus": "9958d2d5-b7ac-452b-bc31-f87739958bff", "StatusType": 0, "LastChangeDate": null }, { "Id": "98c2b674-ad5d-4895-8160-b188b1d82996", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Solved", "IsStatusForClosedCall": true, "Sequence": 116, "RequirePlanning": false, "ClassName": "completed", "Translation": "Solved", "Active": true, "AllowInactive": false, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "52d6d4a2-9ae4-48e5-b351-b409398b1d2e", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "PendingStart", "IsStatusForClosedCall": false, "Sequence": 112, "RequirePlanning": false, "ClassName": "new", "Translation": "Pending start", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "b838914b-476b-445b-be8c-c62adefe018e", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "PendingAtSupplier", "IsStatusForClosedCall": false, "Sequence": 130, "RequirePlanning": false, "ClassName": "pendingatsupplier", "Translation": "Pending vendor/supplier", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "0b8497d4-e867-47de-9c9a-cc51b6e97668", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "OnHold", "IsStatusForClosedCall": false, "Sequence": 115, "RequirePlanning": false, "ClassName": "onhold", "Translation": "On hold", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 2, "LastChangeDate": null }, { "Id": "f2ad73d8-19cd-4d47-8884-d08c57aa1320", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "AnalysisSecondLineManagement", "IsStatusForClosedCall": false, "Sequence": 99991, "RequirePlanning": false, "ClassName": null, "Translation": "On hold", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "15887a59-097b-457e-b39a-e5d330b370cc", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "CallInProgress", "IsStatusForClosedCall": false, "Sequence": 120, "RequirePlanning": false, "ClassName": "callinprogress", "Translation": "In progress", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "ef76bdb4-4884-4330-b09f-f064b841d10d", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "WaitingForClient", "IsStatusForClosedCall": false, "Sequence": 140, "RequirePlanning": false, "ClassName": "waitingforclient", "Translation": "Waiting for response", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "9958d2d5-b7ac-452b-bc31-f87739958b00", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "OutSLA", "IsStatusForClosedCall": false, "Sequence": 10000, "RequirePlanning": false, "ClassName": "outOfSLA", "Translation": "SLA breach", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null }, { "Id": "9958d2d5-b7ac-452b-bc31-f87739958bff", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Reopened", "IsStatusForClosedCall": false, "Sequence": 110, "RequirePlanning": false, "ClassName": "reopened", "Translation": "Reopened", "Active": true, "AllowInactive": true, "NextStatus": null, "StatusType": 0, "LastChangeDate": null } ] }