Fetch ticket priorities

  1. Authenticate to the cloud platform via the Python shell.

    The following variables should be available now:

    >>> base_url  # the base URL of the API
    '<the Acronis data center URL>/api/advanced-automation/v1'
    >>> auth  # the 'Authorization' header value with the access token
    {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'}
    >>> tenant_id # the ID of the partner tenant that can be accessed with the token
    'ede9f834-70b3-476c-83d9-736f9f8c7dae'
    
  2. Send a GET request to the /Priorities endpoint:

    >>> response = requests.get(f'{base_url}/Priorities', headers=auth)
    
  3. Check the status code of the response:

    >>> response.status_code
    200
    

    Status code 200 means that the request was successful.

    Also, the response body contains a list of priorities that can be assigned to a ticket formatted as a JSON text. When converted to an object, it will look as follows:

    >>> pprint.pprint(response.json())
    {
        "priorities": [
            {
                "Id": "683a47ec-e57c-43a5-ba10-2ccdc03fd331",
                "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939",
                "Name": "Default Priority",
                "Active": true,
                "InUse": false,
                "IsDefault": true,
                "APIConnection": null,
                "ExternalIdentifier": 0,
                "Alias": null,
                "LastChangeDate": null
            }
        ]
    }