Fetch customer support groups

  1. Authenticate to the cloud platform via the Python shell.

    The following variables should be available now:

    >>> base_url  # the base URL of the API
    '<the Acronis data center URL>/api/advanced-automation/v1'
    >>> auth  # the 'Authorization' header value with the access token
    {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'}
    >>> tenant_id # the ID of the partner tenant that can be accessed with the token
    'ede9f834-70b3-476c-83d9-736f9f8c7dae'
    
  2. Fetch the customer ID by following the Fetch a list of customers procedure.

    As a result, you should have a customer ID that you will use in the following steps:

    >>> customer_id
    'ce570f06-f444-426b-b9b0-3aa8ef9b951e'
    
  3. Define a variable named params, and then assign the object with request parameters to this variable:

    >>> params = {
    ...     "getGroups": True,
    ...     "id": customer_id
    ... }
    
  4. Send a GET request to the /Group endpoint:

    >>> response = requests.get(f'{base_url}/Group', headers=auth, params=params)
    
  5. Check the status code of the response:

    >>> response.status_code
    200
    

    Status code 200 means that the request was successful.

    Also, the response body contains a list of support groups that can be assigned to a ticket formatted as a JSON text. When converted to an object, it will look as follows:

    >>> pprint.pprint(response.json())
    {
        "groups": [
            {
                "Id": "6fd181cf-10e7-4a99-a56f-cd143e50e368",
                "Customer": "ce570f06-f444-426b-b9b0-3aa8ef9b951e",
                "Name": "cstmr_001Group",
                "Manager": "78b7b594-f05e-4e44-9b26-c3d3b44529ee",
                "ManagerName": "cstmr_001 Manager",
                "ManagerDeleted": false,
                "Active": true,
                "Sequence": 0,
                "Count": 3,
                "Deleted": false,
                "IsDefault": false,
                "IsContinuum": false,
                "Members": [],
                "Alias": null
            }
        ]
    }