Finding a ticket
The MSP wants to be able to find a specific, existing ticket in Advanced Automation (AA), and to return status and other relevant information.
Preconditions
Partner must have AA enabled.
Note
If AA is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.
Input fields
Field |
Value |
Mandatory |
---|---|---|
Ticket number |
Number |
Post conditions
If the ticket number is found, returns a full list of all ticket fields, as well as ticket status.
If the ticket number is not found, returns an error like Ticket number not found.