Automatic de-provisioning

The MSP wants to configure the way customer tenants are automatically de-provisioned in Acronis.

Preconditions

  • The MSP has enabled the CyberApp.

Basic flow

  1. The following options for de-provisioning are available:

    • Disable the customers

      • On/Off - Checkbox (default: Clear).

      • Days - Numeric field (default value: 10 days. Disabled when the checkbox is Clear).

    • Delete the customers

      • On/Off - Checkbox (default: Clear).

      • Days - Numeric field (default value: 30 days. Disabled when the checkbox is Clear).

  2. The MSP changes the options (if necessary) and saves the changes.

Post conditions

  • If Disable the customers is Selected, customer tenants will be disabled after the specified number of Days after the CyberApp detects that the mapped PSA customer account does not have an active contract with a mapped service.

    The tenant will be disabled using the PUT /tenants/{tenant_id} endpoint.

    To verify that the tenant has been disabled, the CyberApp can use the GET /tenants/{tenant_id} endpoint.

  • If Delete the customers is Selected, customer tenants will be deleted after the specified number of Days after the CyberApp detects that the mapped PSA customer account does not have an active contract with a mapped service.

    The tenant will be disabled using the PUT /tenants/{tenant_id} endpoint and then deleted using the DELETE /tenants/{tenant_id} endpoint.

    To verify that the tenant has been deleted, the CyberApp can use the GET /tenants/{tenant_id} endpoint.

API endpoints

Disable tenant

Delete tenant

Check status