Updating a ticket
The MSP wants to be able to update an existing ticket in Advanced Automation (AA).
Preconditions
Partner must have AA enabled.
Note
If AA is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.
Input fields
Field |
Value |
Mandatory |
---|---|---|
Ticket number |
Number |
|
Ticket update |
Text string |
|
End-user |
One from a list of end-users in AA. |
|
Support agent |
One from a list of agents in AA. |
Post conditions
A ticket has an update note with attached note.