Updating a ticket

The MSP wants to be able to update an existing ticket in Acronis PSA.

Preconditions

• Partner must have Acronis PSA enabled.

Note

If Acronis PSA is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.

Input fields

Field	Value	Mandatory
Ticket number	Number
Ticket update	Text string
End-user	One from a list of end-users in Acronis PSA.
Support agent	One from a list of agents in Acronis PSA.

Post conditions

• A ticket has an update note with attached note.