Creating a ticket

The MSP wants to be able to create a new ticket in Advanced Automation (PSA).

Preconditions

• Partner must have Advanced Automation (PSA) enabled.

Note

If Advanced Automation (PSA) is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.

Input fields

Field	Value	Mandatory
Ticket title	String
Billable	One of: Yes No (default)
Email to customer	One of: Yes No (default)
End-user	One from a list of end-users in Advanced Automation (PSA).
Customer name	One from a list of customers in Advanced Automation (PSA).
Phone number	Text string
Superior	Text string
Priority	One from a list of priorities in Advanced Automation (PSA).
SLA	One from a list of SLAs in Advanced Automation (PSA).
Support agent	One from a list of agent users in Advanced Automation (PSA).
Category	One from a list of categories in Advanced Automation (PSA).
Support group	One from a list of user groups in Advanced Automation (PSA).
Status	One from a list of statuses in Advanced Automation (PSA).
Billing activity type	One from a list of billing types in Advanced Automation (PSA).
Schedule ticket	Either: No or Date Time Duration in hours and minutes
Ticket notes	Text string
Ticket updates	Text string

Post conditions

• A ticket is created in Advanced Automation (PSA), and the integration returns the ticket.