Integration Guide
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  • Release notes
  • Introduction to Acronis Cyber Platform
    • Architecture
    • Tenancy model
    • Access model
    • Licensing model
  • Integration types
  • The connector
    • Data mapping
    • Cyberapp data access scopes
    • API Authentication
    • Managing workloads
      • Reporting workloads
        • Step-by-step procedure
      • Fetching workloads
        • Step-by-step procedure
      • Updating a workload
        • Step-by-step procedure
      • Deleting a workload
        • Step-by-step procedure
    • Managing alerts
      • Fetching alerts
        • Step-by-step procedure
      • Reporting alerts
        • Step-by-step procedure
      • Dismissing alerts
        • Step-by-step procedure
    • Sample code (GitHub)
  • The callback handler
    • Callback formats
      • Callback request format
      • Callback response format
    • Verifying callback requests
    • Enabling the CyberApp
      • Mapped enablement
        • Mapped partner enablement
          • Reading the partner ID from your service
          • Mapping the partner ID to the Acronis tenant ID
        • Mapped customer enablement
          • Reading partner customers from your service
          • Reading the customer mapping from your service
          • Writing the customer mapping to your service
        • Changing CyberApp credentials
        • Disabling a mapped partner
        • Disabling a mapped customer
      • Mirrored enablement
        • Mirrored partner enablement
          • Getting partner enablement state
          • Enabling a partner using mirroring
        • Mirrored customer enablement
          • Getting customer enablement status
          • Enabling customers using mirroring
        • Disabling a mirrored partner
        • Disabling mirrored customers
    • Custom callbacks
    • Callback error handling
    • Callback handler verification
    • Postman collection
    • Sample code (GitHub)
  • Inbound integrations (CyberApps)
    • Release notes
    • Introduction to CyberApps
      • CyberApp Standard
      • CyberApp components
        • CyberApp enablement
        • Acronis menu items
        • Alerts, workloads, and workload actions
        • Widgets and reports
      • CyberApp lifecycle
      • CyberApp examples
        • Endpoint security
        • Email security
        • Remote desktop
        • Password management
    • Getting started
      • Accessing Vendor Portal
      • Learning about CyberApps
      • Creating your first CyberApp
      • Demo CyberApp
        • Building the demo CyberApp
        • Importing the demo CyberApp
      • Managing a CyberApp team
    • Managing CyberApps
      • Opening the CyberApp list
      • Creating a CyberApp
      • Opening a CyberApp
      • Deleting a CyberApp
    • DESCRIPTIONS (CyberApp marketing)
    • VERSIONS (CyberApp functionality)
      • Working with Versions
        • Opening the Version list
          • Actions and details panel
        • Creating a new Version
          • Choosing and setting the CyberApp enablement method
            • Setting mapped partner and customer enablement
            • Setting mirrored partner and mapped customer enablement
            • Setting mirrored partner and customer enablement
            • Setting mirrored partner and explicit customer enablement
            • Setting explicit partner and mirrored customer enablement
            • Setting explicit partner and customer enablement
        • Opening a Version
        • Sending for approval
          • Version approval process
        • Duplicating a Version
        • Exporting and importing Versions
          • Exporting a Version
          • Importing a Version package
        • Deleting a Version
      • General settings
      • CyberApp access scopes
      • Callbacks
        • Opening the callback list
        • Adding a callback
        • Working with callback payloads
          • Adding the request payload
          • Adding a response payload
          • Composing JSON schema for a payload
          • Payload JSON schema technical reference
        • Editing a callback
        • Deleting a callback
      • CyberApp enablement form
        • Creating the CyberApp enablement form
        • Building the example
      • Custom integration settings
        • Opening the custom settings tab list
        • Creating a custom settings tab
        • Editing a custom settings tab
        • Deleting a custom settings tab
      • Extension points
        • Alerts
          • Opening the alert type list
          • Adding an alert type
          • Creating an alert category
          • Editing an alert type
          • Deleting an alert type
        • Main menu
          • Opening the menu item list
          • Adding a menu item
          • Editing a menu item
          • Deleting a menu item
          • Building the example
        • Workloads and actions
          • Workload types
            • Mapping to Acronis workloads
            • Opening the workload type list
            • Creating a workload type
            • Editing a workload type
            • Deleting a workload type
          • Actions
            • Opening the action list
            • Creating an action
            • Editing an action
            • Deleting an action
        • Widgets and reports
          • Widgets
            • Creating a device status widget
            • Creating an alerts widget
          • Reports
            • Creating a CyberApp report
      • UI builder
        • Working with forms
          • Root forms
          • Dependent forms
          • Form groups
          • Specifying a data initializer callback
          • Adding input parameters
          • Mapping data between forms
          • Setting up footer buttons
          • The form model
        • Building a form
          • UI elements
            • INPUT CONTROLS
            • ACTION CONTROLS
            • CONTENT ELEMENTS
            • LAYOUT MANAGEMENT
            • TABLE
          • Building element visibility logic
          • Defining element spacing
        • Callback mapping
          • Defining request mapping
          • Defining response mapping
    • DEPLOYMENT
      • Opening the deployment list
        • Opening list entry side-panels
        • Filtering the deployment list
        • Deployment request states
      • Test environment deployments
        • Deploying to test
        • Opening the details panel
        • Opening the details pop-up
      • Production deployments
        • Requesting production deployment
        • Editing a draft production deployment request
        • Opening the actions and details panel
        • Opening the details pop-up
        • Deleting a production deployment request
        • Sending for approval
          • Production deployment request approval process
    • ACTIVITIES
      • Filtering the activities report
    • SETTINGS
      • Opening CyberApp settings
      • Renaming a CyberApp
      • Generating a new API key
      • Disabling the API connection
      • Enabling the API connection
      • CyberApp SSO service account
        • CyberApp OIDC SSO authentication
          • Before you start
          • Exchanging code
          • Checking user information
        • Generating SSO service account credentials
        • Regenerating your SSO service account credentials
        • Deleting the SSO service account
    • Technical reference
      • Cyber Type Identifier (CTI)
      • Versioning
  • Outbound integrations
    • Outbound integration scenarios
      • Remote monitoring and management (RMM)
        • Managing the integration
          • Enabling
          • Configuring
          • Viewing statistics
          • Troubleshooting the connection
          • Disabling
        • Tenant mapping
          • Multiple partner mapping
          • Creating new customers
          • Customer mapping
        • Deploying Acronis
          • Installing the Acronis agent
          • Deploying to domain controllers
          • Installing the agent for DB application backup
        • Tasks
          • Automating tasks
          • Creating or re-using protection plans
        • Monitoring
        • Synchronizing tickets and alerts
          • Mapping tickets
          • Creating tickets
          • Ticket options
      • Professional services automation (PSA)
        • Managing the integration
          • Enabling
          • Configuring
          • Viewing statistics
          • Troubleshooting the connection
        • Tenant mapping
          • Customer mapping
          • Multiple partner mapping
        • Mapping products
          • Mapping Acronis offering items to PSA SKUs
          • Provisioning/configuring offering items
          • Synchronizing usage
        • Customer provisioning
          • Provisioning
          • Automatic provisioning
          • Automatic de-provisioning
        • Synchronizing tickets and alerts
          • Mapping tickets
          • Creating tickets
          • Ticket options
      • Ticketing
        • Managing the integration
          • Enabling
          • Configuring
          • Viewing statistics
          • Troubleshooting the connection
        • Mapping tenants
          • Mapping multiple partners
          • Mapping customers
        • Synchronizing tickets and alerts
          • Mapping tickets
          • Creating tickets
          • Ticket options
      • Security Information And Event Management (SIEM)
        • Enabling the integration
        • Selecting customers
        • Alerts
        • Protection status
        • Acronis agent information
        • Configuring
      • Integration Platform as a Service (iPaaS) and Workflow Automation
        • Enabling the integration
        • Tenant actions
          • Creating or updating a customer tenant
          • Switching customer tenant to production
          • Finding a customer tenant
          • Creating or updating a user
          • Finding a user
          • Responding to new customer created
        • Ticket and alert actions
          • Creating a ticket
          • Updating a ticket
          • Finding a ticket
          • Dismissing an alert
          • Responding to a new alert
        • Product and offering item actions
          • Getting a list of available offering items
          • Enabling an offering item
          • Getting usage report
          • Creating a product
          • Creating a contract
          • Creating contract parts
          • Creating a ledger
          • Creating a tax
        • Disabling the integration
    • Acronis platform APIs
      • Getting started
        • Setting up the Python environment
        • Starting the Python shell and configuring its session
      • Authentication
        • Authenticating to the Acronis platform
      • Requests and responses
      • Inspecting API response codes
      • HTTP status response codes
      • Pagination
      • API library
        • Account Management
          • API error codes
          • Tutorials
            • Enabling the backup service for a user in a customer tenant
            • Provisioning a partner tenant
            • Provisioning a customer tenant
            • Switching a tenant to production
            • Creating a billing report
            • Changing quotas
            • Changing storage quotas of partner sub-tenants
            • Suspending / Reactivating / Terminating
          • Managing tenants
            • JSON object structures
            • Creating a tenant
            • Fetching information about an individual tenant
            • Fetching information about tenants
            • Fetching information about child tenants
            • Fetching the production start date of a tenant
            • Switching a customer tenant to production mode
            • Modifying tenant properties
            • Moving a tenant to another tenant
            • Limiting higher-level administrator access to a tenant
            • Disabling a tenant
            • Deleting a tenant
          • Managing services
            • JSON object structure
            • Fetching information about all platform services
            • Fetching information about services enabled for a tenant
            • Fetching information about an individual service
            • Enabling a service for a sub-tenant
            • Disabling a service for a sub-tenant
          • Managing offering items and quotas
            • JSON object structure
            • Fetching available offering items
            • Switching the edition of a service
            • Changing quotas
            • Enabling/disabling an offering item
          • Managing branding options
            • Enabling branding for a tenant
            • Disabling branding for a tenant
            • Fetching the branding options of a tenant
            • Updating branding options for a tenant
            • Configuring the “Buy URL” option
            • Updating the brand logo
          • Managing user accounts
            • JSON object structure
            • Creating a user account
            • Activating a user account
            • Managing user account roles
            • Fetching user account information
            • Changing a user account password
            • Changing a user account email
            • Changing a user account contact info
            • Disabling/enabling a user account
            • Deleting a user account
          • Managing locations and storages
            • Location object structure
            • Storage object structure
            • Creating a location
            • Fetching locations
            • Updating a location
            • Deleting a location
            • Registering a storage
            • Fetching storages
            • Updating a storage
            • Moving a storage
            • Deleting a storage
          • Managing upsell
            • Enabling quota upsell for a user account
            • Enabling upsell of service editions for a sub-tenant
          • Managing billing settings
            • Billing settings
            • Setting the partner tenant tier level and the licensing mode
            • Switching a partner tenant tier level
            • Fetching the pricing information for a tenant
          • Searching for tenants and user accounts
            • Searching for a tenant by its name
            • Searching for a user account by its login
          • Usage and reporting
            • Tenant service usage JSON object structure
            • Fetching tenants usage batch
            • Managing reports
          • Advanced operations
            • How to log in to service consoles on behalf of another user
            • Managing two-factor authentication
          • Supported language codes
        • Agent Management
          • Fetching agent information
            • Fetching all registered agents
            • Fetching a specific agent
            • Fetching the online status of an agent
            • Fetching the OS family of the host
        • Integration Management
          • API endpoint
          • Activating an integration
          • Deactivating an integration
        • Resource and Policy Management
          • API error codes
          • Managing resources
            • Fetching a list of all resources
            • Fetching a list of resources by type
            • Fetching resources with the protection plan
            • Fetching detailed information about the resource
            • Fetching the protection status of resources
          • Managing protection plans and policies
            • Protection policy settings
            • Creating a protection plan
            • Fetching a list of policies and protection plans
            • Updating a policy or protection plan
            • Making a protection plan a favorite
            • Deleting a protection plan
            • Deleting all protection plans for a tenant
            • Fetching a list of plans applicable for a resource
            • Applying a protection plan to resources
            • Revoking protection plans from resources
            • Start execution of a policy
            • Fetching policy execution statuses of resources
            • Tracking the execution progress of a policy
        • Task Management
          • Managing tasks
            • Fetching a list of all tasks
            • Fetching a list of tasks that are in progress
            • Fetching a list of tasks started after the specified date
            • Fetching a list of tasks completed after a specified date
            • Fetching a list of tasks related to Office 365 backup and recovery
          • Managing activities
            • Fetching a list of all activities
        • Endpoint Detection and Response API
          • Fetching incidents
          • Fetching incident details and response actions
          • Performing and monitoring response actions
          • Updating incident investigation state
          • Updating a batch of investigation states
        • Disaster Recovery API
          • Before you start
          • API error codes
          • Managing cloud servers
            • Fetch a list of cloud servers
            • Fetch information about the cloud server
            • Fetch a workload ID linked to the recovery server
            • Fetch a list of the recovery server’s recovery points
            • Start test failover for a specific recovery server
            • Start production failover for a specific recovery server
            • Stop failover for a specific recovery server
            • Fetch automated test failover screenshot
            • Fetch a console link for the cloud server
            • Fetch disaster recovery site status
        • Event Manager API
          • Topics and events
          • Fetching event topics and types
          • Subscribing to the events
          • Listening for the events
        • Advanced Automation API
          • Managing customers and clients
            • Set billing information for a customer
            • Create a user account for the customer
            • Fetch a list of customers
            • Fetch taxes
            • Fetch customer’s clients
            • Fetch customer details
          • Managing sales and billing
            • Create a ledger
            • Create a product
            • Create a sales item
            • Create an invoice for a customer
            • Fetch billable sales items
            • Fetch information about billing entities
            • Fetch a list of invoices
            • Fetch a list of products
            • Fetch a list of sales items
          • Managing service desk
            • Create a service desk ticket
            • Fetch service desk configuration
            • Fetch products for activity-based ticket billing
            • Fetch ticket priorities
            • Fetch a list of Service Level Agreements (SLA)
            • Fetch SLA breach date
            • Fetch ticket statuses
            • Fetch customer support groups
    • Deploying the CyberApp
    • Enabling an outbound integration
  • Integration catalogs
    • Acronis catalogs
      • Integration catalogs
      • The Application Catalog
      • Catalog card
      • Catalog detail page
    • Marketing a CyberApp
      • Opening the Description list
        • Actions and details panel
      • Creating a Description
      • Opening a Description
      • Managing Description content
        • General settings
        • About CyberApp
        • Images & videos
        • Features
        • Company contact
        • Support contact
        • Additional information
      • Sending for approval
        • Description approval process
      • Deploying a CyberApp to catalog only
      • Duplicating a Description
      • Localizing a Description
      • Exporting and importing Descriptions
        • Exporting a Description
        • Importing a Description package
      • Deleting a Description
    • Monitoring usage
      • Dashboard
  • Technical resources
  • Glossary
  • Copyright statement
  • Legal
  • Privacy
Last updated on Nov 06, 2024. Copyright © Acronis International GmbH
2003-2024
  • Guide
  • Outbound integrations
  • Outbound integration scenarios
  • Integration Platform as a Service (iPaaS) and Workflow Automation
  • Ticket and alert actions

Ticket and alert actions

In this section

  • Creating a ticket
  • Updating a ticket
  • Finding a ticket
  • Dismissing an alert
  • Responding to a new alert
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Last updated on Nov 06, 2024. Copyright © Acronis International GmbH
2003-2024
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