Outbound

This section lists the use scenarios for various types of outbound integrations. It is intended to save time when estimating project workloads.

In this section

• Remote monitoring and management (RMM)
  • Managing the integration
    • Enabling
    • Configuring
    • Viewing statistics
    • Troubleshooting the connection
    • Disabling
  • Tenant mapping
    • Multiple partner mapping
    • Creating new customers
    • Customer mapping
  • Deploying Acronis
    • Installing the Acronis agent
    • Deploying to domain controllers
    • Installing the agent for DB application backup
  • Tasks
    • Automating tasks
    • Creating or re-using protection plans
  • Monitoring
  • Synchronizing tickets and alerts
    • Mapping tickets
    • Creating tickets
    • Ticket options
• Professional services automation (PSA)
  • Managing the integration
    • Enabling
    • Configuring
    • Viewing statistics
    • Troubleshooting the connection
  • Tenant mapping
    • Customer mapping
    • Multiple partner mapping
  • Mapping products
    • Mapping Acronis offering items to PSA SKUs
    • Provisioning/configuring offering items
    • Synchronizing usage
  • Customer provisioning
    • Provisioning
    • Automatic provisioning
    • Automatic de-provisioning
  • Synchronizing tickets and alerts
    • Mapping tickets
    • Creating tickets
    • Ticket options
• Ticketing
  • Managing the integration
    • Enabling
    • Configuring
    • Viewing statistics
    • Troubleshooting the connection
  • Mapping tenants
    • Mapping multiple partners
    • Mapping customers
  • Synchronizing tickets and alerts
    • Mapping tickets
    • Creating tickets
    • Ticket options
• Security Information And Event Management (SIEM)
  • Enabling the integration
  • Selecting customers
  • Alerts
  • Protection status
  • Acronis agent information
  • Configuring
• Integration Platform as a Service (iPaaS) and Workflow Automation
  • Enabling the integration
  • Tenant actions
    • Creating or updating a customer tenant
    • Switching customer tenant to production
    • Finding a customer tenant
    • Creating or updating a user
    • Finding a user
    • Responding to new customer created
  • Ticket and alert actions
    • Creating a ticket
    • Updating a ticket
    • Finding a ticket
    • Dismissing an alert
    • Responding to a new alert
  • Product and offering item actions
    • Getting a list of available offering items
    • Enabling an offering item
    • Getting usage report
    • Creating a product
    • Creating a contract
    • Creating contract parts
    • Creating a ledger
    • Creating a tax
  • Disabling the integration