Updating a ticket

The MSP wants to be able to update an existing ticket in Advanced Automation (AA).

Preconditions

  • Partner must have AA enabled.

Note

If AA is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.

Input fields

Field

Value

Mandatory

Ticket number

Number

Mandatory

Ticket update

Text string

Mandatory

End-user

One from a list of end-users in AA.

Not mandatory

Support agent

One from a list of agents in AA.

Not mandatory

Post conditions

  • A ticket has an update note with attached note.