Vendor Portal
Guide
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  • Introduction
    • Acronis
    • CyberApp Standard
    • CyberApp overview
      • CyberApp components
      • CyberApp types
      • Lifecycle
        • Design and development
        • Approval
        • Deployment
        • Enablement
        • Upgrade
    • Learning about CyberApps
    • Vendor Portal
  • Getting started
    • Registering as a partner
    • Identifying your CyberApp type
      • Inbound example
      • Outbound example
      • Custom example
    • Identifying your CyberApp scenarios
    • Accessing Vendor Portal
    • Creating your first CyberApp
    • Managing a CyberApp team
  • CyberApps
    • Creating a CyberApp
    • CyberApp management
    • Editing a CyberApp
    • Deleting a CyberApp
  • Building CyberApps
    • Working with Versions
      • Version list
      • Creating a Version
        • Version packages
          • Importing a Version package
      • Opening a Version
      • Sending for approval
        • Version approval process
      • Duplicating a Version
      • Deleting a Version
    • General settings
    • CyberApp access scopes
    • Callbacks
      • Adding a callback
      • Adding the request payload
      • Adding responses
      • Composing JSON schema for a payload
      • Editing a callback
      • Deleting a callback
    • Connection setup form
      • Creating the connection setup form
      • Building the example
    • Custom integration settings
      • Creating a settings tab
      • Editing a settings tab
      • Deleting a settings tab
    • Extension points
      • Alerts
        • Adding an alert type
        • Creating an alert category
        • Editing an alert type
        • Deleting an alert type
      • Main menu
        • Adding a menu item
        • Editing a menu item
        • Deleting a menu item
        • Example menu item
      • Workloads and actions
        • Workload types
          • Mapping to Acronis workloads
          • Creating a workload type
          • Editing a workload type
          • Deleting a workload type
        • Actions
          • Open link actions
          • Open popup actions
          • Creating an action
          • Editing an action
          • Deleting an action
      • Widgets and reports
        • Creating an alerts widget
        • Creating a device status widget
        • Creating a report
    • UI builder
      • Forms and form groups
      • Building UI
      • UI elements
        • Input controls
          • Input
          • Password
          • NumPicker
          • Switch
          • Select
          • Checkbox
          • Button-Group
          • Datepicker
          • Timepicker
        • Action controls
          • Button
          • Link
        • Content elements
          • Text
          • Headers
          • Alert
          • Tooltip
          • Tag
        • Layout management
          • Divider
          • Group
        • Table
      • Building element visibility logic
      • Defining element validation logic
      • Mapping
        • Request mapping
        • Response mapping
        • Mapping a data initializer callback
        • The form model
        • Payload technical reference
  • Promoting CyberApps
    • Application Catalog
      • Catalog card
      • Details page
    • Description list
      • Description actions and details panel
    • Creating a Description
    • Opening a Description
    • Description content
      • General settings
      • About CyberApp
      • Images & videos
      • Features
      • Company contact
      • Support contact
      • Additional information
    • Sending for approval
      • Description approval process
    • Duplicating a Description
    • Localizing a Description
    • Exporting and importing Descriptions
      • Exporting Descriptions
      • Importing a package
    • Deleting a Description
  • Deploying CyberApps
    • Deployment list
      • Deployment request states
    • Deploying to test
    • Requesting production deployment
    • No Version deployments
    • Opening a deployment request
    • Sending for approval
      • Production deployment request approval process
    • Deleting a deployment request
  • Activities report
    • Filtering
  • Monitoring usage
    • Dashboard
  • Technical reference
    • Acronis Cyber Platform
      • Architecture
      • Tenancy model
      • Access model
      • Licensing model
    • CyberApp architecture
    • Connector
      • Data mapping
      • Access scopes
      • Authentication
      • Managing workloads
        • Reporting workloads
        • Fetching workloads
        • Updating workload
        • Deleting a workload
      • Managing alerts
        • Fetching alerts
          • Step-by-step procedure
        • Reporting alerts
          • Step-by-step procedure
        • Dismissing alerts
          • Step-by-step procedure
    • Callback handler
      • Requirements
      • Callback requests and responses
      • Scenarios
        • CyberApp enablement
          • Reading the MSP’s organization ID from your service
          • Mapping MSP’s organization ID to Acronis tenant ID
        • Customer mapping
          • Reading MSP’s customers from your service
          • Reading the customer mapping from your service
          • Writing the customer mapping to your service
        • Disabling the CyberApp
        • Custom UI page
    • CyberApp scenarios
      • Inbound
        • Endpoint security
        • Email security
        • Remote desktop
        • Password management
      • Outbound
        • Remote monitoring and management (RMM)
          • Managing the integration
            • Enabling
            • Configuring
            • Viewing statistics
            • Troubleshooting the connection
            • Disabling
          • Tenant mapping
            • Multiple partner mapping
            • Creating new customers
            • Customer mapping
          • Deploying Acronis
            • Installing the Acronis agent
            • Deploying to domain controllers
            • Installing the agent for DB application backup
          • Tasks
            • Automating tasks
            • Creating or re-using protection plans
          • Monitoring
          • Synchronizing tickets and alerts
            • Mapping tickets
            • Creating tickets
            • Ticket options
        • Professional services automation (PSA)
          • Managing the integration
            • Enabling
            • Configuring
            • Viewing statistics
            • Troubleshooting the connection
          • Tenant mapping
            • Customer mapping
            • Multiple partner mapping
          • Mapping products
            • Mapping Acronis offering items to PSA SKUs
            • Provisioning/configuring offering items
            • Synchronizing usage
          • Customer provisioning
            • Provisioning
            • Automatic provisioning
            • Automatic de-provisioning
          • Synchronizing tickets and alerts
            • Mapping tickets
            • Creating tickets
            • Ticket options
        • Ticketing
          • Managing the integration
            • Enabling
            • Configuring
            • Viewing statistics
            • Troubleshooting the connection
          • Mapping tenants
            • Mapping multiple partners
            • Mapping customers
          • Synchronizing tickets and alerts
            • Mapping tickets
            • Creating tickets
            • Ticket options
        • Security Information And Event Management (SIEM)
          • Enabling the integration
          • Selecting customers
          • Alerts
          • Protection status
          • Acronis agent information
          • Configuring
        • Integration Platform as a Service (iPaaS) and Workflow Automation
          • Enabling the integration
          • Tenant actions
            • Creating or updating a customer tenant
            • Switching customer tenant to production
            • Finding a customer tenant
            • Creating or updating a user
            • Finding a user
            • Responding to new customer created
          • Ticket and alert actions
            • Creating a ticket
            • Updating a ticket
            • Finding a ticket
            • Dismissing an alert
            • Responding to a new alert
          • Product and offering item actions
            • Getting a list of available offering items
            • Enabling an offering item
            • Getting usage report
            • Creating a product
            • Creating a contract
            • Creating contract parts
            • Creating a ledger
            • Creating a tax
          • Disabling the integration
    • Cyber Type Identifier (CTI)
    • Versioning
    • API documentation
    • Glossary
  • Copyright statement
  • Legal
  • Privacy
Last updated on Apr 29, 2024. Copyright © Acronis International GmbH
2003-2024
  • Guide
  • Technical reference
  • CyberApp scenarios
  • Outbound
  • Ticketing

Ticketing

In this section

  • Managing the integration
  • Mapping tenants
  • Synchronizing tickets and alerts
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  • Legal
  • Privacy
Last updated on Apr 29, 2024. Copyright © Acronis International GmbH
2003-2024
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