Responding to a new alert

The MSP wants to be able to trigger an automation every time an alert is created in Acronis.

Input fields

Field

Value

Mandatory

Customer name

Text string, or select from a pulldown (allow for multiples).

Not mandatory

Device

  • MSP can select one or more devices that belong to selected customer tenants.

  • By default, all devices are selected.

Not mandatory

Severity

  • Select one or more severities.

  • By default, all severities are selected.

Not mandatory

Alert types

  • Select one or more alert types.

  • By default, no types are selected.

Not mandatory

Output fields

Field

Example value

Alert ID

1234

Alert type

Backup failed

Alert category

Antimalware protection

Alert severity

Critical

Alert date

Mar 01, 2023, 06:24

DC

us5-cloud

Partner tenant name

MSP Inc

Customer tenant name

macShop

Device name

my-macbook.local

Device url

URL that links to device in management console.

Registered to

John Doe

Alert title

Automatic update has failed

Alert body

Automatic update of the agent installed on ‘My-MacBook.local’ has failed, and it is now suspended. You can update this agent manually, by using an installation file from the ‘Downloads’ section.

KB link

URL to kb.acronis.com

Post conditions

  • When a new alert exists on Acronis, the integration is triggered and the output fields are supplied as information.