Finding a ticket

The MSP wants to be able to find a specific, existing ticket in Advanced Automation (AA), and to return status and other relevant information.

Preconditions

  • Partner must have AA enabled.

Note

If AA is not enabled for this partner, the event should be shown in the pulldown list, but be shown as disabled.

Input fields

Field

Value

Mandatory

Ticket number

Number

Mandatory

Post conditions

  • If the ticket number is found, returns a full list of all ticket fields, as well as ticket status.

  • If the ticket number is not found, returns an error like Ticket number not found.