The MSP wants to to enable the CyberApp between Acronis and PSA.


  • MSP has an account in Acronis Cyber Protect Cloud.

  • MSP has an account in the PSA system.

Basic flow

  1. In the vendor’s PSA interface, the MSP enters the API credentials from Acronis Cyber Protect Cloud (for example, client ID, client secret, data center URL, tenant, etc.).

  2. The CyberApp uses the credentials to authenticate in the Acronis Cyber Protect Cloud by requesting an access token.

Post conditions

If the request:

  • Is successful
    The CyberApp should become active, but not yet configured (no customer mapping, no product or ticket mapping).
  • Fails
    An error message is displayed in the vendor’s PSA interface.

API endpoints

Postman collection

Authorization flow.