Fetch service desk configuration

  1. Authenticate to the cloud platform via the Python shell.

    The following variables should be available now:

    >>> base_url  # the base URL of the API
    '<the Acronis data center URL>/api/advanced-automation/v1'
    >>> auth  # the 'Authorization' header value with the access token
    {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'}
    >>> tenant_id # the ID of the partner tenant that can be accessed with the token
    'ede9f834-70b3-476c-83d9-736f9f8c7dae'
    
  2. Send a GET request to the /StaticFormData endpoint:

    >>> response = requests.get(f'{base_url}/StaticFormData', headers=auth)
    
  3. Check the status code of the response:

    >>> response.status_code
    200
    

    Status code 200 means that the request was successful.

    Also, the response body contains an object with the current service desk configuration formatted as a JSON text. When converted to an object, it will look as follows:

    >>> pprint.pprint(response.json())
    {
        "TenantKey": "8dcdc278-e900-458a-b245-eaca02c05939",
        "Priorities": {
            "683a47ec-e57c-43a5-ba10-2ccdc03fd331": "Default Priority"
        },
        "Categories": [
            {
                "Id": "b378c809-840e-4888-9d72-2b5a9ded3642",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "BUDR",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "1c26dabc-8b41-4cb1-9d43-3f1ffa62d7a9",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "BUDR",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "7f8320eb-d653-40ae-9d57-1257bead1a28",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "00000000-0000-0000-0000-000000000000",
                "Name": "Default Category",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "7f8320eb-d653-40ae-9d57-1257bead1a29",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "7f8320eb-d653-40ae-9d57-1257bead1a28",
                "Name": "Default Sub-category",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "07a686b8-ff78-4283-a057-50820be22602",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "File backup/restore",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "decbb4a0-4342-42b5-8be0-2dc7180306de",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "File backup/restore",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "618ab86f-9bdf-4022-96af-1cfaeb9994de",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "00000000-0000-0000-0000-000000000000",
                "Name": "General",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "7dd37156-a0d2-4fd3-82aa-607a58f6cbc6",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Name": "General question",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "07754fdc-2862-480a-83ce-903d6a67edea",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "General question",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "030825fd-478d-4800-b952-e6827f6ba2ed",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "General question",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "a385737a-b62d-4efb-82e7-a8ae7de3b853",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Name": "Hardware issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "7c283c7f-f024-428f-a22c-6609acf4fd88",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "Hardware issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "a44668b0-e771-483c-9f74-c3422621137a",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "Hardware issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "00000000-0000-0000-0000-000000000000",
                "Name": "Mobile device",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "d5f438df-7ec1-4ccc-a53f-eb5bb1949faa",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "618ab86f-9bdf-4022-96af-1cfaeb9994de",
                "Name": "New ticket",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "fbf5e448-6491-4bcb-970f-727a3d3f5633",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Name": "Other",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "cd66a17f-a765-4a78-af20-1f7a05bc20d2",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "Other",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "a6f2e522-d49f-4b13-a97b-6b6773446f9e",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "Other",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "1cde0a27-f301-41b3-975e-27a53368d4be",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "618ab86f-9bdf-4022-96af-1cfaeb9994de",
                "Name": "Purchase order",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "c646df04-a238-4195-9f19-52d47a180451",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Name": "Security and Antivirus",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "79056ead-d0ae-4e93-a371-67e3af62107f",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "Security and Antivirus",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "04897470-9550-4826-80c5-5d4fa542dfc8",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "Security and Antivirus",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "db544760-a975-49b8-b4fb-33afc534e508",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "00000000-0000-0000-0000-000000000000",
                "Name": "Server",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "fd78846f-6858-4628-88dd-c1692a00e7db",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "1cd185fb-a10d-4430-b4b6-29b85523dae9",
                "Name": "Software issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "5c555670-fec4-4d18-9dbc-6f72b31da8e8",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "db544760-a975-49b8-b4fb-33afc534e508",
                "Name": "Software issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "1c6a363c-775e-4db4-bf55-30c478d47b13",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Name": "Software issue",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            },
            {
                "Id": "b9f81977-1932-410d-8bb7-ec24bc4cc395",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "ParentId": "00000000-0000-0000-0000-000000000000",
                "Name": "Workstation",
                "Active": false,
                "InUse": false,
                "IsDefault": false,
                "HasActiveSubcategories": false,
                "CategoryHasSubcategoryAsDefault": false,
                "LastChangeDate": null
            }
        ],
        "ServiceLevelAgreements": {
            "63b75905-10d4-44e9-ba1e-7aa2eff4100b": {
                "Id": "63b75905-10d4-44e9-ba1e-7aa2eff4100b",
                "Name": "Default SLA",
                "ServiceStartMinutes": 480,
                "ServiceStopMinutes": 1080,
                "ResponseTimeInMinutes": 4800,
                "FeedbackIntervalInMinutes": 24000,
                "InWeekends": false,
                "ApplyOnHolydays": false
            },
            "d154891a-87a4-48e2-8742-f685199baabe": {
                "Id": "d154891a-87a4-48e2-8742-f685199baabe",
                "Name": "Fixed Price 24/7",
                "ServiceStartMinutes": 0,
                "ServiceStopMinutes": 1439,
                "ResponseTimeInMinutes": 480,
                "FeedbackIntervalInMinutes": 2880,
                "InWeekends": false,
                "ApplyOnHolydays": false
            },
            "7364885a-bbc4-4566-92a5-6bee29bc1ac4": {
                "Id": "7364885a-bbc4-4566-92a5-6bee29bc1ac4",
                "Name": "Fixed Price Office hours",
                "ServiceStartMinutes": 540,
                "ServiceStopMinutes": 1080,
                "ResponseTimeInMinutes": 480,
                "FeedbackIntervalInMinutes": 2880,
                "InWeekends": false,
                "ApplyOnHolydays": false
            },
            "43dceee4-e778-45b9-96e2-7cac9ed2578a": {
                "Id": "43dceee4-e778-45b9-96e2-7cac9ed2578a",
                "Name": "Time and materials",
                "ServiceStartMinutes": 540,
                "ServiceStopMinutes": 1080,
                "ResponseTimeInMinutes": 480,
                "FeedbackIntervalInMinutes": 5760,
                "InWeekends": false,
                "ApplyOnHolydays": false
            }
        },
        "BusinessUnits": {
            "6fd181cf-10e7-4a99-a56f-cd143e50e368": "cstmr_001Group",
            "ed43a6d8-05d2-4a51-aa22-049a808714dd": "cyber_prtnr_0810_1009am Group",
            "730a3b95-36a4-41d1-9b12-66f220eec23e": "SofiaBusinessSchoolGroup",
            "aa8623e5-e765-4663-967d-2cb6a209f8e1": "Support group"
        },
        "Statusses": {
            "4feaaa86-8757-44d6-a8d6-99fdf9f8ce4d": {
                "Id": "4feaaa86-8757-44d6-a8d6-99fdf9f8ce4d",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "New",
                "IsStatusForClosedCall": false,
                "Sequence": 1,
                "RequirePlanning": false,
                "ClassName": "new",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "9958d2d5-b7ac-452b-bc31-f87739958bff": {
                "Id": "9958d2d5-b7ac-452b-bc31-f87739958bff",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Reopened",
                "IsStatusForClosedCall": false,
                "Sequence": 110,
                "RequirePlanning": false,
                "ClassName": "reopened",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "5816e519-1017-4e3b-bb9f-2e31af53ce0e": {
                "Id": "5816e519-1017-4e3b-bb9f-2e31af53ce0e",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "New",
                "IsStatusForClosedCall": false,
                "Sequence": 111,
                "RequirePlanning": false,
                "ClassName": "new",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "52d6d4a2-9ae4-48e5-b351-b409398b1d2e": {
                "Id": "52d6d4a2-9ae4-48e5-b351-b409398b1d2e",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Pending start",
                "IsStatusForClosedCall": false,
                "Sequence": 112,
                "RequirePlanning": false,
                "ClassName": "new",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "18fbc8c9-eb73-4378-989a-5dfc25e535fc": {
                "Id": "18fbc8c9-eb73-4378-989a-5dfc25e535fc",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "In progress",
                "IsStatusForClosedCall": false,
                "Sequence": 113,
                "RequirePlanning": false,
                "ClassName": "callinprogress",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "4ec40767-1ad3-493c-b481-5ef2ade372be": {
                "Id": "4ec40767-1ad3-493c-b481-5ef2ade372be",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Delayed",
                "IsStatusForClosedCall": false,
                "Sequence": 114,
                "RequirePlanning": false,
                "ClassName": "delayed",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "0b8497d4-e867-47de-9c9a-cc51b6e97668": {
                "Id": "0b8497d4-e867-47de-9c9a-cc51b6e97668",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "On hold",
                "IsStatusForClosedCall": false,
                "Sequence": 115,
                "RequirePlanning": false,
                "ClassName": "onhold",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "98c2b674-ad5d-4895-8160-b188b1d82996": {
                "Id": "98c2b674-ad5d-4895-8160-b188b1d82996",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Solved",
                "IsStatusForClosedCall": true,
                "Sequence": 116,
                "RequirePlanning": false,
                "ClassName": "completed",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 2,
                "LastChangeDate": null
            },
            "15887a59-097b-457e-b39a-e5d330b370cc": {
                "Id": "15887a59-097b-457e-b39a-e5d330b370cc",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "In progress",
                "IsStatusForClosedCall": false,
                "Sequence": 120,
                "RequirePlanning": false,
                "ClassName": "callinprogress",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "b838914b-476b-445b-be8c-c62adefe018e": {
                "Id": "b838914b-476b-445b-be8c-c62adefe018e",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Pending vendor/supplier",
                "IsStatusForClosedCall": false,
                "Sequence": 130,
                "RequirePlanning": false,
                "ClassName": "pendingatsupplier",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "ef76bdb4-4884-4330-b09f-f064b841d10d": {
                "Id": "ef76bdb4-4884-4330-b09f-f064b841d10d",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Waiting for response",
                "IsStatusForClosedCall": false,
                "Sequence": 140,
                "RequirePlanning": false,
                "ClassName": "waitingforclient",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "db4e4023-82a7-4112-8d36-acf4238773f7": {
                "Id": "db4e4023-82a7-4112-8d36-acf4238773f7",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Schedule onsite activities",
                "IsStatusForClosedCall": false,
                "Sequence": 150,
                "RequirePlanning": false,
                "ClassName": "callactionplaned",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "3ddae1c5-2c32-446f-bf91-370214799f80": {
                "Id": "3ddae1c5-2c32-446f-bf91-370214799f80",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Activities scheduled",
                "IsStatusForClosedCall": false,
                "Sequence": 160,
                "RequirePlanning": true,
                "ClassName": "callactionplaned",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "a83d4718-7709-4dec-9c94-074f361f3897": {
                "Id": "a83d4718-7709-4dec-9c94-074f361f3897",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Onsite work scheduled",
                "IsStatusForClosedCall": false,
                "Sequence": 180,
                "RequirePlanning": true,
                "ClassName": "actionplannedinsite",
                "Translation": null,
                "Active": false,
                "AllowInactive": false,
                "NextStatus": null,
                "StatusType": 0,
                "LastChangeDate": null
            },
            "6e717073-d6a4-4047-ad0a-6a42d353cf01": {
                "Id": "6e717073-d6a4-4047-ad0a-6a42d353cf01",
                "Tenant": "00000000-0000-0000-0000-000000000000",
                "Name": "Updated by employee",
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