Fetch ticket priorities
Authenticate to the cloud platform via the Python shell.
The following variables should be available now:
>>> base_url # the base URL of the API '<the Acronis data center URL>/api/advanced-automation/v1' >>> auth # the 'Authorization' header value with the access token {'Authorization': 'Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImtpZCI6ImMwMD...'} >>> tenant_id # the ID of the partner tenant that can be accessed with the token 'ede9f834-70b3-476c-83d9-736f9f8c7dae'
Send a GET request to the
/Priorities
endpoint:>>> response = requests.get(f'{base_url}/Priorities', headers=auth)
Check the status code of the response:
>>> response.status_code 200
Status code 200 means that the request was successful.
Also, the response body contains a list of priorities that can be assigned to a ticket formatted as a JSON text. When converted to an object, it will look as follows:
>>> pprint.pprint(response.json()) { "priorities": [ { "Id": "683a47ec-e57c-43a5-ba10-2ccdc03fd331", "Tenant": "8dcdc278-e900-458a-b245-eaca02c05939", "Name": "Default Priority", "Active": true, "InUse": false, "IsDefault": true, "APIConnection": null, "ExternalIdentifier": 0, "Alias": null, "LastChangeDate": null } ] }